This website only collects data that you enter into the website, for example, to submit an enquiry. If you subscribe to any of our mailing lists, we will use your information to send you the information you have requested.
ABOUT US AND THIS NOTICE
This website (“our site”) is operated by VELOCITY BRIDGING, the (registered in England and Wales with company number 11034531 and registered address Unit 202 10 – 16 Coronation Walk, Southport, Merseyside, United Kingdom, PR8 1RE).
All references to “our”, “us”, “we” and “company” within this policy are deemed to refer to VELOCITY BRIDGING. We are a “controller” for the purposes of the General Data Protection Regulation (EU) 2016/679 (“Data Protection Laws”).We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.
HOW TO CONTACT US
If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact our Data Privacy Officer, as follows:
CHANGES TO THE PRIVACY NOTICE
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
WHAT PERSONAL DATA DO WE COLLECT AND WHY? Personal data provided by you
This can fall into a number of categories, depending on your use of our website, as follows:
SENSITIVE PERSONAL DATA PROVIDED BY YOU
We do not collect any sensitive personal data about you.
PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.
HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL?
We are allowed to process your personal data on the basis that it is in our legitimate interests to:
monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy;
respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
send you material you have requested, using the data you have provided.
Please be aware that you have the right to object to the processing of your data for any of the legitimate interests identified.
WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?
Like any business, we may use third party service providers to operate our website, customer service management, or product sales / payment processing functions. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law; only use it in accordance with our contract with them; and, keep it secure.
HOW WE KEEP YOUR DATA SECURE
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.
WHEN WILL WE DELETE YOUR DATA?
The table below provides details about how long we will hold your data.
|Data we process||How long this will be held for|
|Cookies / Analytics data||IP addresses are only collected in relation to competition entries, and data is held for up to 6 months after the end of the competition to monitor any fraudulent activity.|
|Information from enquiry forms||Until the enquiry has been completed and no further responses are received, and for a period of up to 1 year after.|
|Complaints data||For a period of up to 6 years from date of last contact. If you have an existing complaint on file, the new complaint may be added to other information that we hold about you as a customer.|
|Order details||When you place an order, we’ll keep the personal data you give us for up to 7 years so we can comply with our legal and contractual obligations.|
|Subscription / marketing requests||Until you tell us that you no longer wish to receive the subscription or marketing material.|
As a data subject, you have the following legal rights:
the right of access to personal data relating to you
the right to correct any mistakes in your information
the right to ask us to stop contacting you with direct marketing
the right to prevent your personal data being processed in some circumstances
The right to object to processing of your data where processed on the grounds of legitimate interests
The right to erasure in some circumstances
If you would like to exercise your rights, please contact us using the details set out above. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
Please note that exceptions apply to some of these rights which we will apply in accordance with the law.
COMPLAINTS TO THE REGULATOR
If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on their website at www.ico.org.uk.